Healthcare professionals keep notes in a patient record both when you seek care and when you receive it. This also applies to video consultations. 

If the video consultation is for a child who does not have their own BankID, a parent or legal guardian can use the service on the child's behalf. Children can attend video consultations themselves if they have their own BankID.

A video consultation has the same patient fee as an in-person appointment. The high-cost protection scheme and free health care coverage apply as usual.

Things to consider for video consultations

To use video consultations, you must have a scheduled video consultation with your clinic.

Make sure that you have a stable internet connection for your video meeting, wifi is preferable. It is also a good idea to connect well before the video call is due to start, so that you know everything is working properly.  

Make sure it is light enough around you, so that the person you are talking to can see you.  

It is best to be in a quiet, private environment when taking part in a video consultation. This is both for your own benefit and so that the person you are talking to can hear what you are saying. This is also good from a privacy perspective.  

Position the camera so that it is level with your eyes. This way, the person you are talking to can see you from the front and look you in the eye.

Use the light on your mobile phone or tablet for better visibility if you need to film something in a confined, dark area, such as inside an ear.

You may want to use a headset if you need to take notes.  

Remember to keep your mobile phone or tablet steady. For example, image quality is much worse when you walk around.  

Remember to have a valid form of identification ready for the meeting, as you will be asked to present it.

The video consultation can be interrupted if you receive a phone call during the meeting, in which case you will have to log in again via the app for the consultation. To prevent any interruption, you can select aeroplane mode and wifi on your phone, then the video consultation will not be interrupted by any incoming call.  

It is always a good idea to prepare for any healthcare consultation, including a video consultation.  

How to join a video consultation

You will need to make some preparations before joining a video consultation. For example, it is a good idea to download the app well in advance of the meeting.

You can find more information about how to join on 1177. (Swedish site)